Terms & Conditions

Introduction & Acceptance of Terms

Welcome to cn99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ('Terms') govern your use of the cn99 website, mobile interface, and all related services. By registering an account, making a deposit, or participating in any game or betting market offered by cn99, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety.

These Terms constitute a binding legal agreement between you ('the Player') and cn99 ('the Platform'). If you do not agree with any part of these Terms, you must immediately cease use of the Platform. cn99 reserves the right to amend these Terms at any time, and continued use following such amendments constitutes your acceptance of the revised Terms.

Eligibility Requirements

To register and maintain an active account on cn99, you must satisfy all of the following eligibility criteria at all times. cn99 strictly enforces these requirements and may request documentary evidence at any point during your membership.

• You must be at least 21 years of age at the time of registration and at all times thereafter.
• You must be a human individual acting on your own behalf — not a corporation, trust, or automated system.
• You must not be listed on any self-exclusion register or have been previously banned from cn99.
• You must provide accurate, current, and complete personal information and keep it updated throughout your membership.

cn99 reserves the right to verify your identity and age at any time by requesting supporting documents including a national identity card, passport, or utility bill. Failure to provide such documents within a reasonable timeframe may result in account suspension and forfeiture of pending withdrawals.

Account Registration & Responsibility

Each individual is permitted to hold only one (1) registered account on cn99. Opening multiple accounts — whether under the same name, phone number, device, or IP address — constitutes a material breach of these Terms and will result in permanent suspension of all associated accounts and forfeiture of any balances therein.

Account Credentials

You are solely responsible for maintaining the confidentiality of your username, password, and any authentication credentials associated with your cn99 account. Any activity that occurs under your account credentials is your sole responsibility. You must notify cn99 support immediately if you suspect unauthorized access to your account.

Account Suspension & Termination

cn99 reserves the right to suspend, restrict, or permanently close any account in the following circumstances:

• Breach of any provision within these Terms & Conditions.
• Provision of false, incomplete, or misleading information during registration or KYC verification.
• Engagement in fraudulent activity, bonus abuse, or any attempt to manipulate game outcomes.

Deposits & Withdrawals

cn99 supports a range of convenient payment methods tailored for Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT) and are subject to the following terms. Players are responsible for any applicable transaction fees imposed by their payment provider.

Deposit Conditions

The minimum single deposit amount is ৳200. Deposits are credited to your account balance instantly upon successful confirmation from the payment gateway. cn99 does not accept deposits from third-party accounts; all deposits must originate from a payment method registered in your own name.

• Accepted methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank.
• Deposits made using bonus codes or promotional credits are subject to specific wagering requirements disclosed at the time of the promotion.
• cn99 reserves the right to reverse or hold any deposit that triggers anti-fraud or AML screening procedures.
• Minimum withdrawal amount: ৳500. Processing time: 1–3 business hours for bKash/Nagad; up to 24 hours for bank transfers.

Withdrawal Conditions

All withdrawal requests are subject to identity verification. cn99 may request KYC documents before approving any withdrawal. Funds may only be returned to the same payment method used for the original deposit unless an exception is granted by the cn99 compliance team. Withdrawal requests submitted outside Bangladesh Standard Time (BST, UTC+6) business hours will be queued and processed on the next available business day.

Bonuses & Promotions

cn99 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, free spins, and seasonal offers aligned with Bangladeshi occasions such as Eid, Pohela Boishakh, and BPL tournaments. All bonuses are subject to the following standard conditions unless otherwise stated in the specific promotion page:

• All bonuses carry a minimum wagering requirement of 20x the bonus amount before any associated winnings may be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash except where explicitly permitted by a specific promotion.
• cn99 reserves the right to withhold or cancel bonus funds if it determines that a player has attempted to exploit a promotion through irregular betting patterns.
• Bonus expiry: all bonuses must be used within 7 days of being credited unless a different expiry period is stated in the promotion details.

cn99 is committed to transparent and fair bonus terms. If you have questions regarding a specific promotion's wagering requirement or rollover conditions, contact our support team at [email protected] before activating the bonus.

Responsible Gaming & Prohibited Conduct

cn99 is deeply committed to responsible gaming and the protection of vulnerable individuals. We provide tools including deposit limits, session time-out features, and self-exclusion options accessible through your account settings or by contacting our support team. The following conduct is strictly prohibited on the cn99 platform:

• Using software, bots, scripts, AI tools, or any automated system to gain an unfair advantage in any game or betting market.
• Collusion with other players, match-fixing participation, or any organized scheme to defraud cn99 or other players.
• Placing wagers on behalf of a third party, or allowing another individual to operate your account.
• Engaging in any conduct that is abusive, threatening, or harassing toward cn99 staff or other players on the platform.

If you believe you or someone you know may have a gambling problem, we encourage you to visit our Responsible Gaming page or contact our support team. cn99 can assist with self-exclusion periods, cooling-off periods, and referrals to dedicated support services in Bangladesh.

Intellectual Property

All content published on the cn99 platform — including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall site design — is the exclusive intellectual property of cn99 or its licensed content providers. No part of this platform may be reproduced, distributed, republished, scraped, or commercially exploited without the prior written consent of cn99.

The cn99 name, logo, and brand identity are protected marks. Unauthorized use of these marks in any context — including on third-party websites, social media accounts, or marketing materials — will be treated as infringement and may result in legal action.

Limitation of Liability

To the fullest extent permitted by applicable law, cn99 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of funds due to connectivity failures, technical errors, or game malfunctions; unauthorized access to your account as a result of your failure to safeguard your credentials; or interruption of service due to maintenance, force majeure, or third-party provider outages.

cn99 makes no warranties, express or implied, regarding the uninterrupted or error-free availability of the platform or the accuracy of odds, game outcomes, or any other information displayed on the site.

Amendments, Governing Law & Dispute Resolution

cn99 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this page. It is your responsibility to review this page periodically. Your continued use of the platform following any amendment constitutes your binding acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming services in the jurisdiction in which cn99 operates. Any dispute arising under or in connection with these Terms that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in accordance with applicable rules.

For any questions, concerns, or formal complaints regarding these Terms & Conditions, players may contact the cn99 support team by emailing [email protected]. Our team responds in both English and Bangla, seven days a week.